winConnect Customer Service System

Overview

winConnect customer service system, set up based upon international standards, is featured with a 400-toll-free call center and customer-exclusive service team which take care of all aspects of project delivery, system roll-out, post-implementation support, and on-going system operation. The remote support capabilities together with well-established call logging and resolution procedures, escalation pathways, and incident tracking systems enable us to cover customers in 600+ cities with high levels of on-going customer support.